Customer Satisfaction
Feedback from our customers is valuable to us.
We are delighted by positive feedback, whilst criticism offers incentive for us to improve.
We use the Net Promoter Score (NPS) for regular customer surveys. The NPS is a simple, widespread method for measuring customer satisfaction, were the survey consists of a single question: "How likely is it that you would recommend us to a colleague"?
The exact procedure is further explained here.
Forever on the quest for a better NPS
56%
This is the NPS from our August 2022 customer survey. We thank all our customers for their high ratings and trust. This is an incentive for us to constantly work with personal commitment on our know-how and processes, and to look for improvement opportunities.
Wherever work is done, mistakes can unfortunately occur. Our goal is an 'open error culture' in which the causes are analysed soberly and measures taken for future improvement.
We are grateful for any feedback and open criticism offers us the opportunity of improvement.
Recent comments from our customers
